wan3video.app is an independent third-party tool. It is not affiliated with, endorsed by, or operated by the providers of the AI models it connects to.

Every generation costs us money the moment it runs, so the refund window is limited — but inside that window the rule is simple.

1. When a Purchase Qualifies

A purchase qualifies for a refund when both of these are true:

you ask within 7 days of the payment; and
you have used less than 50% of the credits that payment added to your account.

This applies to one-time credit packs and to subscription payments alike. The first payment and each renewal are treated as separate purchases, each with its own 7-day window.

We refund the price of the credits you have not used. Credits from the refunded purchase are removed from your balance, and credits already spent on completed generations are not refunded. If a subscription payment is refunded, that subscription is cancelled at the same time.

3. What Is Not Refundable

Requests made more than 7 days after payment, or after 50% or more of the credits have been used.
Credits already spent on completed video generations, whatever the result looked like. AI output varies, and a result you do not like is not a failed generation.
Free credits, sign-up bonuses, and promotional credits. They have no cash value.
Purchases on an account suspended or closed for breaking our Terms of Service.
Purchases for which you have already opened a chargeback or payment dispute (see Section 6).

4. Subscriptions and Cancellation

You can cancel a subscription at any time from your account settings. Cancellation stops future charges; you keep your plan until the end of the period you have paid for. Cancelling by itself does not refund the current period — only a request that meets Section 1 does. To avoid an unwanted renewal, cancel before the renewal date shown in your billing settings.

5. Failed Generations

If a generation fails because of an error on our side or on the model provider's side, the credits it used go back to your balance automatically. You do not need to ask, and no money changes hands. Credits may not be returned when the failure was caused by a prompt or upload that breaks our Terms of Service.

6. Chargebacks

If something has gone wrong with a payment, contact us before disputing it with your bank or card issuer; we can usually fix it faster. Opening a chargeback on a purchase you have used, or while a refund request is being reviewed, may lead to the account being suspended until the dispute is resolved.

7. How to Request a Refund

Email support@wan3video.app from the address on your account, and include what you bought, the payment date and amount, the receipt or order number from your confirmation email, and the reason for the request. We reply within 2–3 business days. Approved refunds are issued to the original payment method within 5–7 business days; your bank or card issuer may take a few more days to show it.

8. Changes to This Policy

We may update this policy from time to time. The date at the top shows the latest revision. Changes apply to purchases made after they are posted.

9. Contact

Questions about a purchase or this policy: support@wan3video.app.

Refund Policy